Privacy Policy

Welcome to Cosito.ai! This Privacy Policy explains how we collect, use, and disclose information from users of our IoT app ("App"). By using our App, you agree to the collection and use of information in accordance with this policy.

Information You Provide

Account Information: When you create an account, we may collect your name, email address, phone number, and other contact information.
Device Information: Information about the IoT devices you connect to our App, including device identifiers, sensor application and settings.
Usage Data: Information about your use of the App, including the actions you take, the time, frequency, and duration of your activities.
Feedback: When using feedback and suggestion features in the Services, we will collect your email address, mobile phone number and your feedback content to address your problems and solve device failures on a timely basis.
Wi-fi network configuration: We use Bluetooth technology to onboard sensors, configure network settings and connect your sensors to the internet.

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Cosito

US - San Francisco

info@cosito.ai

Information We Collect Automatically

Log Data: When you use our App, our servers automatically record information, including your IP address, browser type, operating system, referring URLs, and device information.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our App and store certain information.

How We Use Your Information

To Provide and Maintain the App: To operate and provide features of our App, manage user accounts, and provide customer support.
To Improve the App: To understand how our users interact with our App and improve the functionality and user experience.
To Communicate with You: To send you updates, security alerts, and administrative messages.
For Compliance and Protection: To comply with legal obligations, protect against legal liability, and protect the rights and safety of our users and others.
Marketing and Personalization: We may process your data for personalized product recommendations and surveys.

We will notify you of any changes to our data processing purposes on our website.

How We Share Your Information

With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as cloud storage providers, analytics services, and customer support.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

Your Data Rights

Access and Update: You can access and update your account information at any time through the App.
Deletion: You can request the deletion of your account and personal information by contacting us.
Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in those communications.

How Long We Retain Your Data

At Cosito.ai, we retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. The retention periods for different types of data are as follows:

Account Information: Retained while your account is active and for a reasonable period thereafter.
Usage Data and Device Information: Retained as long as you use the App and associated IoT devices.
Communication Data: Retained until you opt-out or for resolving disputes.

Criteria for Retention

We determine retention periods based on:

Service Provision: Duration of your use of our Services and Smart Devices.
Legal Requirements: Compliance with legal obligations.
Legal Position: Enforcement of agreements, dispute resolution, and regulatory requirements.

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of sixteen (16) (or such other age provided by applicable law in your country/region of residence), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from any child unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from any child without permission from that child’s parent or legal guardian, we will take steps to remove that information.

Deletion of Data

Legitimate Interest Data: Deleted as soon as possible if no longer justified.
Request-Based Deletion: Data removed upon your request or consent withdrawal.

If data cannot be deleted due to technical reasons, we will implement measures to prevent further use.

You can request access, correction, or deletion of your data by contacting us at support@cosito.ai We will comply with your request as per legal requirements.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: Cosito.ai
Email: support@cosito.ai